Before you book your tour with us, we hope you will become familiar with our Alaska Tours booking, deposit and cancellation policies below:
Once you have made a reservation with us, we will confirm availability of space with that tour’s hosts for all itineraries including day tours and tour add-ons. The information you provide via our online reservations system helps us process your reservation request quickly and get the final confirmation of services back to you as soon as possible. The more detailed the information you provide, the better. If for any reason, we are unable to confirm your reservation as requested, we may suggest an alternative hotel/excursion/add-on for your approval. If we cannot confirm your reservation as requested and you do not accept the alternatives, your credit card will be refunded.
We will make every effort to fulfill last minute requests. Once booked, all last minute reservations (within 30 days of travel) are final and non-refundable.
We understand that you need flexibility when it comes to planning your summer vacation! We now offer flexible terms for reservations made starting Oct 13, 2020 with travel dates between May 15 and September 15, 2021! You can now secure your 2021 summer trip with only a 25% initial deposit (due at time of booking). That initial deposit is fully refundable if you cancel by March 15, 2021. Additional deposit will be due on March 15, 2021 (remainder to sum up 50% of total tour cost). From that point on our normal terms & conditions will apply including final payment, change and cancellation fees (as listed below).
Exception Policy: Excluded from flexible terms / this offer are: Holland America Line cruises and cruise/land tours; Uncruise Adventure cruises; any wildlife viewing programs such as bear viewing trips; stays in remote / wilderness lodges including lodges inside Denali National Park; trips to Barrow and Nome; programs including Borealis Basecamp; programs including Kennicott/McCarthy; Hurricane Flag Stop Train from Talkeetna; any day tours to Spencer (Glacier) from Anchorage or Girdwood.
All reservations require a minimum deposit of 50% of your total tour price up to 60 days in advance. Reservations requested under 60 days will require full payment on confirmation of services from us. A reminder for “final payment due” will be e-mailed to you automatically 7 to 10 days prior to the due date.
Final payment is due 60 days prior to travel, however there are certain programs where final payment might be due earlier (for example cruises or cruise and land tour programs or lodge stays). If the final payment is due earlier than 60 days, it will be listed under the online rate tables and on your invoice.
We will send you a confirmation invoice via e-mail when your reservation is confirmed, as well as after your final payment.
We only accept credit card payments as form of payment. We accept Visa, MasterCard, Discover and American Express. Providing Credit Card information within our online reservations system is safe and secure. The reservation check out is processed through SSL (secure socket layer) which prevents anyone else from accessing this information.
Upon receipt of final payment, you will receive your Alaska travel documents a minimum of 2 weeks prior to your arrival, with few exceptions. Please tell us if you prefer these documents be mailed to your specified address or emailed to you. We can also send documents by FedEx for an additional fee (Note: for international clients who want to receive physical documents, FedEx is the only shipping option for sending documents.) Please select the preferred delivery option when you check out. Once issued and our delivery receipt is received, any lost documents may be re-issued for a fee of $100 per set.
Once confirmed and invoiced, any changes to existing Alaska reservations are subject to an administrative fee, plus any applicable cancellation fees charged by service providers. This applies to changes of dates, names or services. All requests for changes must be received in writing.
The following administrative fees will be charged every time a change is made. Changes within 30 days will be processed on an individual basis considering availability and penalties.
We understand that your travel may be compromised by COVID-related travel restrictions and airline schedule changes. If you need to change your reservation in this circumstance, you can move your reservation to a new (available) date . We will move your entire payment forward without change fees, although higher prices might apply for the new travel date. Exceptions apply (such as Redoubt Bay Lodge and Katmai National Park overnight programs).
All cancellation requests for booked tours must be received in writing. If you are concerned about canceling or interrupting your vacation due to events out of your control, please ask us about your Travel Insurance options.
The following is our general tour cancellation fee schedule, which is based on a percentage of the total invoice. The effective date is the date on which the written cancellation notice is received in our office by fax or e-mail.
Any time after our written confirmation: 10% of invoice total
60 – 45 days prior to departure: 30% of invoice total
44 – 30 days prior to departure: 60% of invoice total
Within 30 days: 100% of invoice total (no refund)
Exception Policy: Excluded from this cancellation fee schedule are: Holland America Line cruises and cruise/land tours; Uncruise Adventure cruises; any wildlife viewing programs such as bear viewing trips; stays in remote / wilderness lodges; programs including Borealis Basecamp; and others. If cancellation terms are different from the general tour cancellation fee schedule, then they are listed on the specific tour page, under the dates and rates tab.
Cancellation terms will be applicable even if you have to cancel your reservation due to COVID-related travel restrictions or airline schedule changes. However, you can move your reservation to a new (available) date. We will move your entire payment forward without penalty or change fees in this circumstance.
Any pre-booked service not checked-in for is considered a no-show and no refund will be issued. Any pre-booked service that is not used is not refundable.
All Alaska Tours, Inc. (dba AlaskaTours.com) and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours. Because All Alaska Tours, Inc. (dba AlaskaTours.com) assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Operator.
Act of GOD/Force Majeure
All Alaska Tours, Inc. dba AlaskaTours.com and/or its suppliers cannot assume liability for any loss, damage or injury of any nature resulting from an Act of God or any other force majeure (arrangements in any way because of unusual or unforeseeable circumstances beyond our control). These can include, for example, severe weather, fire, flood, mudslides, earthquakes, war, riot, terrorist activity and its consequences, natural or nuclear disaster, labor disputes, labor strikes, epidemics, World Health Organization’s advisories and/or alerts, disease, pandemic, virus, illness, Center for Disease Control’s advisories and/or alerts, U.S. State Department’s advisories and/or alerts, any order of any local, provincial or federal government authority, interruption of power Services, or any other causes beyond the control of All Alaska Tours, Inc. or Alaska Tours. We highly recommend purchasing travel insurance protection.
Once you’ve made your trip plans and confirmed your booking with Alaska Tours, please consider purchasing travel insurance to protect yourself against trip interruption, cancellation, luggage issues, medical emergencies and the like. We recommend Berkely Group plans for U.S. and Canadian residents and Patriot T.R.I.P. plans for visitors living in other locales.
Please note, all prices and information displayed on AlaskaTours.com are subject to change by our suppliers without prior notice. Whenever possible changes to programs, errors or rates after publication are posted on our website. Once reservations are confirmed prices are guaranteed.
We have designed our Alaska vacation packages for the North American traveler in particular. If you are from Europe, Australia, New Zealand, Asia or Africa, please contact us and we are happy to refer you to one of our tour operator partners overseas. Our partners overseas are very knowledgeable and will be able to assist you with your Alaska vacation planning.
If you have questions at all about travel insurance, or any other terms when making reservations please contact us and we will answer your questions promptly.