Booking-Change-Cancellation Policies

Making Reservations, Deposits, Changes and Cancellations

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REQUIREMENTS FOR VISITORS TO ALASKA

The State of Alaska is requiring all visitors to be tested for COVID-19 prior to arrival in Alaska. For details please see our Covid-19 Information page.


SPECIAL CANCELLATION POLICY FOR SUMMER 2020 TRIPS DUE TO CORONAVIRUS

For trips summer 2020 Trips booked on/before June 4

Each reservation may be impacted differently due to personal concerns or services being cancelled by service providers. We are happy to move your booked trip to summer 2021. If you decide to cancel completely, we will do anything possible to minimize or to waive fees altogether if you cancel at least 35 days prior. However, due to Alaska’s short operating season, please note that Alaska suppliers’ terms are frequently stricter than in other parts of the world. Many service providers in Alaska are small, family-owned companies and they cannot resell cancelled reservations at the last minute, and thus may need to charge cancellation fees.

For summer 2020 trips booked on/after June 5

Please be aware that new reservations may still face changes due to last minute changes by service providers. We have done everything we can to anticipate what itineraries provide the best possible visitor experiences, and are the most likely to operate as planned. If you book your reservation, we will do everything thing possible to ensure your travel experience is as expected. As the booking to travel timeline is much shorter, and considering the State testing requirement, if you have to cancel within 3-days of arrival due to a positive test result, we will work with you in every way possible. However, due to Alaska’s short operating season, the service providers who will remain open are often small, family-owned companies, and they cannot resell cancelled reservations at the last minute and may charge cancellation fees. The best way to protect your investment in this circumstance would be to move your reservation to a new date in 2021, and we will move your full payment forward to next year without penalty. If you cannot leave your payment on file as a future travel credit, we will do everything we can to minimize cancellation fees charged by suppliers. Other than unexpected coronavirus-related last minute cancellations, any new 2020 reservations will follow our normal non-COVID related Terms and Conditions (outlined below). We strongly recommend travel insurance, which will refund you in full if you have to cancel due to illness.

2021 SUMMER BOOKINGS – SPECIAL TERMS & CONDITIONS

A good number of package tours are now available to book for summer 2021. Please note that specific accommodation information is not available yet and included tour services might change slightly when summer 2021 tours are finalized. Details will be available in September / October. Your advantages booking now include locking in 2020 rates and getting priority booking status. Only a $100 per person deposit is due at time of booking. That initial deposit is fully refundable if you cancel by October 1st. If you don’t know the exact date for your 2021 trip yet, no problem – you can change your date without a change fee until October 1st. We will contact you in September to review the tour specifics and tour date with you. If we can offer your booked tour at a better price at that time, we will pass the savings on to you. When your tour services and dates are finalized, the remainder of your 50% deposit will be due (half of your tour cost minus your initial deposit). From that point on, our normal terms & conditions will apply including final payment, change and cancellation fees (as listed below).

These special terms and conditions are not applicable to Alaska cruises, Alaska land and sea journeys or escorted group/coach tours. Terms and conditions for Alaska cruises or Alaska land and sea journeys are listed on the cruise pages.

MAKING ALASKA TOUR RESERVATIONS

Before you book your tour with us, we hope you will become familiar with our Alaska Tours booking, deposit and cancellation policies below:

Once you have made a reservation with us, we will confirm availability of space with that tour’s hosts for all itineraries including day tours and tour add-ons. The information you provide via our online reservations system helps us process your reservation request quickly and get the final confirmation of services back to you as soon as possible. The more detailed the information you provide, the better. If for any reason, we are unable to confirm your reservation as requested, we may suggest an alternative tour/excursion/add-on for your approval.

We will make every effort to fulfill last minute requests. However, reservations made less than 30 days prior to the first date of service cannot be processed without advance payment for the full amount of the tour. Once booked, all last minute reservations are final and non-refundable.

DEPOSITS AND PAYMENTS DUE

All reservations require a minimum deposit of 50% of your total tour price up to 60 days in advance. Reservations requested under 60 days will require full payment on confirmation of services from us. A reminder for “final payment due” will be e-mailed to you automatically 7 to 10 days prior to the due date.

Final payment is due 60 days prior to travel, however there are certain programs where final payment might be due earlier (for example cruises or cruise and land tour programs or lodge stays). If the final payment is due earlier than 60 days, it will be listed under the rate tables and on your invoice.

Your credit card will not be charged until we are able to confirm your reservations unless you are making a last-minute reservation less than 30 days prior to travel (see above). When your tour is confirmed we will send you a confirmation invoice via e-mail.

FORMS OF PAYMENT

We only accept credit card payments as form of payment. We accept Visa, MasterCard, Discover and American Express. Providing Credit Card information within our online reservations system is safe and secure. The reservation check out is processed through SSL (secure socket layer) which prevents anyone else from accessing this information.

TRAVEL DOCUMENTS

Upon receipt of final payment, you will receive your Alaska travel documents a minimum of 2 weeks prior to your arrival, with few exceptions. Please tell us if you prefer these documents be mailed to your specified address or emailed to you.  We can also send documents by FedEx for an additional fee (Note: for international clients who want to receive physical documents, FedEx is the only shipping option for sending documents.) Please select the preferred delivery option when you check out. Once issued and our delivery receipt is received, any lost documents may be re-issued for a fee of $100 per set.

TOUR CHANGES : FEES

Once confirmed and invoiced, any changes to existing Alaska reservations are subject to an administrative fee, plus any applicable cancellation fees charged by service providers.  This applies to changes of dates, names or services. All requests for changes must be received in writing.

The following administrative fees will be charged every time a change is made.  Changes within 30 days will be processed on an individual basis considering availability and penalties.

  • One Day Tours (per-occurrence): $10 per person / per tour
  • Tour packages of 3 nights or less: $50 per person
  • Tour packages of 4-7 nights: $75 per person
  • Tour packages of 8-14 nights: $100 per person
  • Tour packages of more than 14 nights: $150 per person

TOUR CANCELLATION POLICIES

All cancellation requests for booked tours must be received in writing. If you are concerned about canceling or interrupting your vacation due to events out of your control, please ask us about your Travel Insurance options.

The following is our typical tour cancellation fee schedule, which is based on a percentage of the total invoice.

The effective date is the date on which the written cancellation notice is received in our office by fax or e-mail. The cancellation terms for cruises, bear viewing, lodge stays, and Iditarod tours may vary from the below terms. Please see the specific “important information” notes for your specific tour on the dates and rates tab.

Any time after our written confirmation: 10% of invoice total
60 – 45 days prior to departure: 30% of invoice total
44 – 30 days prior to departure: 60% of invoice total
Within 30 days: 100% of invoice total (no refund)

Cruise Company exceptions to standard cancellation fees are as follows:

Holland America Line Cruises and Cruise Tours:

  • Any time after our written confirmation: $450 per room (cruise only) / $750 per room (cruise and land tours)
  •         44-64 days prior to arrival: 50% of invoice total
  •         23-43 days prior to arrival: 75% of invoice total
  •         22 days or less prior to arrival: 100% of invoice total (no refund)

Un-Cruise Adventures:

  • Any time after our written confirmation: 10% of invoice total or $375 per person, whichever is greater.
  • 90 – 61 days prior to departure: $750 per person
  • 60 – 46 days prior to departure:  50% of cruise fare
  • 45 – 31 days prior to departure:  75% of cruise fare
  • 30 – 0 days prior to departure: 100% of cruise fare (no refund)

REFUNDS FOR NO SHOWS / UNUSED SERVICES

Any pre-booked service not checked-in for is considered a no-show and no refund will be issued. Any pre-booked service that is not used is not refundable.

ALASKA TRAVELER RESPONSIBILITIES

All Alaska Tours, Inc. (dba AlaskaTours.com) and its affiliated entities and its employees, shareholders, officers, directors, successors, agents, and assigns, neither own nor operate any person or entity which is to, or does, provide goods or services for these trips or tours.  Because All Alaska Tours, Inc. (dba AlaskaTours.com) assumes no responsibility for and cannot be held liable for any personal injury, death, property damage, or other loss, accident, delay, inconvenience, or irregularity which may be occasioned by reason of (1) any wrongful, negligent, willful, or unauthorized acts or omissions on the part of any of the tour suppliers, or other employees agents, (2) any defect in or failure of any vehicle, equipment, instrument owned, operated or otherwise by any of these suppliers, or (3) any wrongful, willful, or negligent act or omissions on any part of any other party not under the supervision or control of the Operator.

Act of GOD/Force Majeure

All Alaska Tours, Inc. dba AlaskaTours.com and/or its suppliers cannot assume liability for any loss, damage or injury of any nature resulting from an Act of God or any other force majeure (arrangements in any way because of unusual or unforeseeable circumstances beyond our control). These can include, for example, war, riot, labor strike dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, or adverse weather conditions.  We highly recommend purchasing travel insurance protection.

BUYING TRAVEL INSURANCE

Once you’ve made your trip plans and confirmed your booking with Alaska Tours, consider purchasing travel insurance to protect yourself against trip interruption, cancellation, luggage issues, medical emergencies and the like. We offer a choice of Berkely Group plans for U.S. and Canadian residents and Patriot T.R.I.P. plans for visitors living in other locales.

TOUR PRICES ON ALASKATOURS.COM

Please note, all prices and information displayed on AlaskaTours.com are subject to change by our suppliers without prior notice. Whenever possible changes to programs, errors or rates after publication are posted on our website.  Once reservations are confirmed prices are guaranteed.

We have designed our Alaska vacation packages for the North American traveler in particular. If you are from Europe, Australia, New Zealand, Asia or Africa, please contact us and we are happy to refer you to one of our tour operator partners overseas. Our partners overseas are very knowledgeable and will be able to assist you with your Alaska vacation planning.

If you have questions at all about travel insurance, or any other terms when making reservations please contact us and we will answer your questions promptly