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All Alaska Tours, Inc.
Recruitment Bulletin
Updated November 14, 2008
 All
Alaska Tours is an Anchorage based tour operator
which markets Alaska and Western Canada to tour
wholesalers and other travel companies around the
world. We are a growing, innovative, privately
owned company seeking to add to our talented team of
professionals. We have a great respect for
individual talent and creativity, and offer the
right candidates an excellent learning opportunity.
Strong customer service, sales and computer skills
are the only requirements to succeed.
We believe that the only way to sell Alaska is to
see Alaska and we offer many opportunities to visit
Alaska's most unique destinations.
All Alaska Tours is heavily involved in web
technology for administrative and marketing
purposes. We invite you to review our public
website at
www.alaskatours.com
to get a better idea of who we are and the scope
of what we do. We think you will find that a
career in tourism is both fun and challenging and
that the opportunities for creativity are endless.
We
currently have the following positions open:
Group Tour
Coordinator
Reservations &
Sales Agent
If you would like to work with an innovative and
motivated team of professionals in a dynamic small
business environment, please fax or e-mail your
resume, cover letter, and
application form to the attention of
Pamela Manderson. Fax: (907) 272 2532
E-mail:
pamela@allalaskatours.com
Click to access our application form
JOB
TITLE:
Reservations & Sales Agent – Level 1
RELATIONSHIPS:
Receives support from Lead Reservations Manager and
overall supervision from Manager Reservations &
Inventory.
JOB RESPONSIBILITIES
Reservations
Complete a reservation request from start to
finish. This entails
-
Receiving and analyzing request
-
Clarifying or requesting additional information
from customer, as needed
-
Providing additional information and/or options
to customer, as needed
-
Creating
reservation file and/or checklist
-
Processing reservation through in-house
reservation system
Customer
Service
Respond to
correspondence from customers/tour operators via fax
and e-mail for general inquiries and reservations.
Assist traveling customers with questions/problems
as they arise.
Communicate with customers and/or Manager to ensure
consistency between products offered in relation to
client expectations.
Participate in after-hours emergency cell phone
schedule.
General Tasks
Assist accounting with verifying vendor invoices as
needed.
Assist with documentation as needed.
Other office duties as assigned.
This job description reflects management's
assignment of essential functions; it does not
prescribe or restrict the tasks that may be
assigned.
Qualifications
Strong and
friendly written and verbal communication skills.
Working knowledge of computer applications such as
Word, Excel, and Outlook.
Highly observant to both small and large details.
Customer service oriented working skills.
Creativity and team thinking.
Knowledge of Alaska, Yukon, and/or Canada's West and
foreign languages are advantageous but not required.
HOURLY
WAGE:
$12.00+
depending on experience, plus benefits package
JOB TITLE:
Group Tour Coordinator
RELATIONSHIPS:
Immediate
supervision from Group Manager
JOB
RESPONSIBILITIES
v
Respond to
client inquiries and provide accurate and detailed
information via phone or e-mail.
v
Effectively
communicate with clients to ensure consistency
between the tour products offered with respect to
client expectations.
v
Prepare
itinerary proposals, cost outlines, and reservations
with minimum supervision required
v
Process
reservations and monitor confirmations for group
files as assigned by Group Manager.
v
Ensure group
files are completed accurately and according to the
confirmed itinerary.
v
Generate
customer invoice/confirmation for confirmed
reservations and monitor deposit and final payments
for all assigned files.
v
Prepare
comprehensive tour documents and itineraries that
meet the clients’ needs and ensure that they are
clear, concise, and accurate.
v
Assist with
the collection of supplier information including
pricing, descriptive data, booking terms, and
cancellation information.
v
Other
administrative duties as needed.
This
job description reflects management's assignment of
essential functions; it does not prescribe or
restrict the tasks that may be assigned.
QUALIFICATIONS
v
High
attention to detail and ability to research
independently
v
Knowledge of
Alaska and a minimum of two seasons travel industry
experience
v
Excellent
customer service and follow through with clients
v
Strong
written and verbal communication skills
v
Ability to
work efficiently in a team-oriented environment
v
Familiarity
with a foreign language
v
Proficient
knowledge of computer applications including Excel
and FrontPage
v
Bachelor’s
Degree and tour guide experience preferred
v
Knowledge of
Western Canada or airline ticketing experience are
advantageous but not required
HOURLY
WAGE:
$14.00+
depending on experience, plus benefits package
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